What Freight Company do we use?
All online orders are shipping within Australia using Direct Freight Express. Direct Freight Express are several times less likely to drive a forklift tine through your new e-bike than other couriers we have used previously. Given that we are 100% responsible for delivering a perfect-working-order electric bike or conversion kit to your house, office or workplace, we use the best people in the business to ship our products, which are packaged so they can almost survive a re-entry. All of our products are fully insured against external damage or loss in transport so we can ensure that if something did go wrong (in the extremely unlikely case) our customers will not be at all liable in any way. Our promise is to deliver your new Ebikery product in perfect working order, every time.
Important Shipping Information:
Unless you are notified that an item is on backorder or of any pertinent shipping delay, all products are shipped within two business days and arrive within most areas of Australia within 3-5 days. All stock is counted regularly, though on the rare occasion when a product is falsely list as in stock, we will endeavour to inform you of any delays in a timely manner, along with a solution for the order. All product shipping is subject to delays due to systematic fraud checks for high ticket price items. Customers will receive an email with the required additional ID in a timely manner to avoid any excessive delays. This may include scanning documents such as proof of ID or address in the form of a utility bill. Please don’t hesitate to call or email Ebikery, if you have any concern about, stock availability and delivery time frames.
Please make sure you don’t use a PO Box, we can’t deliver to those. If you can, use your work address for delivery, this makes things a lot easier. Otherwise a home address is totally fine. Using your tracking number, it’s a good idea to schedule someone to take delivery of your product at your address, as all packages must be signed for. If you would like to order an e-bike and have it delivered to one of our stores or partner stores, please ask prior to purchase and we will do our best! Currently this is an option for Gold Coast and Melbourne customers.
Once the product has been shipped. Shipping to East coast capital cities generally takes 1-3 business days. Shipping to Adelaide is generally 4-5 business days. Shipping to Perth is generally 5-6 business days. Shipping to Darwin or Hobart is generally 6-7 business days. Other locations will generally vary from 1 business day to 10 business days (10 days for regional NT).